Client Accounts
How clients have found the working engagements.
The accounts below reflect a range of experiences — including engagements that required adjustment mid-way through, and some that were more straightforward.
Back to HomeClient Accounts
Sunisa Pattarakulwanich
Operations Manager · Chiang Mai
"We came in with a fairly vague idea of what our internal survey needed to cover. The scoping conversation helped us understand what was actually worth asking and what we were better off leaving out. The final survey was shorter than what we'd originally imagined, and that turned out to be right — the response rate was higher and the answers were more useful."
Internal Survey Design · April 2025
Kittipong Thanasomsak
Co-Founder · Chiang Rai
"The performance framework document took a couple of extra rounds to get right — we had quite different views within the leadership team about what performance conversations should cover. The consultant was patient with that process, which I appreciated. The document we ended up with is one we actually use, and it reflects the agreement we reached rather than something imposed from outside."
Performance Framework · March 2025
Naphatporn Pongsuphan
Managing Director · Chiang Mai
"Twelve weeks felt like a long time before we started. In practice, having someone attend our leadership meetings and help us write up what we decided — rather than leaving it to whoever had the most time — changed how the meetings felt. The closing reflection document is something we still refer to now, several months on."
Twelve-Week Operating Embedding · Jan–Apr 2025
Wanchai Apirom
HR Lead · Lamphun
"We'd tried writing a performance conversation framework internally twice before and it had never gotten past a draft. Having someone facilitate the sessions and take on the drafting work made the difference. The consultant was clear about what they were there to do and what they weren't, which helped keep things on track."
Performance Framework · February 2025
Parichat Muangkhong
General Manager · Chiang Mai
"The survey design process was straightforward. The main value was in the conversations about what to include — that process surfaced a few things we hadn't anticipated asking about. The survey itself was simple, which is what we needed. The team found it easy to distribute and the results were readable without needing any further interpretation."
Internal Survey Design · April 2025
Chanin Srisuphan
Director · Hang Dong
"We engaged Loomwright for the twelve-week embedding at a point when our leadership meetings had become fairly unproductive — long, unfocused, and not resulting in clear decisions. By the end, we had a working structure that everyone understood and a set of documents that captured what we'd decided. The pace of the engagement suited our team."
Twelve-Week Operating Embedding · Feb–May 2025
Engagement Case Studies
Case Study 01 — Survey Design, 2 Weeks
A twelve-person business revisiting how it listened internally
The Starting Point
The business had run one staff survey three years earlier, which had produced a long list of responses that were difficult to act on. The leadership team wanted to try again with something more focused, but wasn't sure where to begin.
The Working Process
Two working conversations with the leadership team established what the survey was intended to address. The consultant drafted twelve candidate questions, which were reviewed and reduced to seven. A distribution guide and a brief on reading the results were included in the handover.
The Outcome
The survey was run within three weeks of the engagement ending. 10 of 12 staff responded. The leadership team reported that the responses were easier to discuss than those from the previous survey, and three of the questions produced clear feedback that led to two operational adjustments.
"The most useful thing was having someone help us decide what not to ask." — Sunisa P., Operations Manager
Case Study 02 — Operating Embedding, 12 Weeks
A twenty-person organisation with unfocused leadership meetings
The Starting Point
The leadership team met weekly but had no consistent agenda structure, and decisions made in meetings were often not documented. The same topics recurred across multiple meetings without resolution. Several team members described the meetings as a source of frustration.
The Working Process
The consultant attended weekly meetings for twelve weeks, supporting the team in developing a meeting structure and documenting decisions in real time. Three working sessions were held outside the regular meetings to design the agenda template and the decision log format.
The Outcome
By week eight, the meeting structure was largely self-sustaining. The decision log had 34 entries by the end of the engagement. The closing reflection identified four topics that had been recurring in meetings and noted which had been resolved, which were ongoing, and which remained unaddressed by the team's own choice.
"We came out of it with documents we still refer to. The meetings are still not perfect, but they are shorter and clearer." — Chanin S., Director
At a Glance
4.7
Avg. Client Rating
47
Engagements Completed
6
Years in Practice
93%
Completed On Schedule
TCMA Member
Thailand Consulting and Management Association member since 2020. Non-regulated operational consulting practice standards observed.
Data Handling
ISO 27001-aligned data handling procedures. Client and employee data is not retained after engagements end.
Chiang Mai Business Network
Recognised in 2023 for contribution to small business operating practices in northern Thailand.
Contact Loomwright
Phone
+66 53 482 7196Address
86 Sirimangkhalachan Road, Suthep, Chiang Mai 50200
Working Hours
Monday – Friday, 09:00 – 17:00 (ICT)
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